Program Manager | Site Reliability Engineering

• Collaborated with senior leadership to develop policies impacting incident management governance, standardizing roles, and defining expectations, documenting criteria for incident severity, building guidelines and expectations around the incident life cycle, and defining expectations for the postmortem process.
• Collaborated with SRE leadership to draft proposed changes to incident reporting and escalations. Established a standard process utilizing automation linked between Jira and Incident to identify impacted workloads, determine incident severity, and ensure escalations to appropriate on-call resources for triage.
• Led remediation efforts for critical vulnerabilities, partnering with security and SRE engineering, defining milestones, managing task prioritization and status, and reporting progress with senior leadership.
• Conducted continuous review of incidents within Incident.io, working with incident leads in stalled incidents impacting MTTR, identifying and remediating procedural, automation, and monitoring gaps.
• Led efforts to standardize the SLO dashboard and reporting, establishing documented processes for testing and approving new SLOs for which the team would hold themselves accountable.

 Senior Technical Program Manager & Solution Engineer | Senior Consultant

• Collaborated with senior leadership to translate complex technical needs into actionable business strategies, aligning IT initiatives with organizational growth goals.
• Optimized project execution and cross-functional collaboration by mentoring engineers, architects, and project managers while coaching teams on Agile best practices, improving sprint planning, backlog grooming, and iterative delivery efficiency to drive key technology initiatives.
• Modernized mission-critical financial applications, leading a large-scale cloud migration from legacy mainframes to distributed, containerized environments, improving scalability, system resilience, and operational efficiency across global payment networks.
• Architected and deployed cloud infrastructure supporting Visa’s payment systems across APAC and Europe, ensuring high availability, security, and compliance.
• Increased system uptime stability by 20% through the development of a global observability platform, enabling real-time monitoring of Visa’s financial systems worldwide
• Trained and guided product development teams in leveraging existing automation for self-service, enabling them to independently deploy servers and containers, reducing deployment time by 50% while streamlining operations and improving overall efficiency.

 IT Manager | Cloud Strategy & Operations

• Transformed an underperforming, siloed team into a high-performing, well-integrated IT organization, achieving 95% employee retention by implementing a succession planning strategy, mentoring high-potential individuals into leadership roles, and fostering a culture of collaboration, transparency, and continuous growth.
• Oversaw a $1M IT budget (OpEx & CapEx), managing cloud strategy, infrastructure investments, and technology operations while leading 10 full-time and contract resources across infrastructure, storage, data protection, and cloud services.
• Led strategic contract negotiations to secure cost-effective SaaS and enterprise solutions, optimizing cost structures, mitigating vendor lock-in, and ensuring long-term scalability and operational efficiency.
• Implemented a Cloud Center of Excellence, defining best practices and governance for enterprise-wide cloud adoption, reducing operational costs by 75%.
• Integrated a Business Intelligence solution, providing real-time analytics that drove executive decision-making, saving millions in licensing costs by eliminating redundant tools.
• Drove ERP modernization, transitioning legacy monolithic applications to cloud-based microservices, achieving 30% faster deployment cycles and improved efficiency.
• Reduced provisioning time by 50% and reduced human error by nearly 100% by establishing an automated infrastructure provisioning process.
• Designed and led a containerized deployment strategy, which enhanced agility and reduced overall infrastructure footprint.

IT Manager | Infrastructure Operations

• Led a team of five IT professionals, driving process improvements and cross-training while streamlining infrastructure provisioning by implementing Infrastructure as Code (IaC)—cutting deployment time by half, eliminating manual errors, and integrating into a CI/CD pipeline for scalable, high-performance operations.
• Executed zero-downtime data center migrations during corporate acquisitions, maintaining 100% service availability.
• Achieved 100% compliance and increased efficiency by 90% through automating SOX compliance auditing.
• Designed a fault-tolerant traffic management system, ensuring seamless failover and continuous 24/7 operational continuity and service availability.

Systems Engineer | Technical & Team Lead

• Executed a global data center migration for Travelport’s ticketing, baggage tracking, and travel reservation systems, ensuring seamless operations across international airlines, car rental firms, and European rail networks.
• Improved infrastructure reliability to 99.9% uptime, designing an automated, self-healing IT environment before adopting modern cloud technologies.
• Reduced system deployment time by 80%, eliminating manual processes and enhancing scalability through advanced automation.
• Led cost-saving initiatives, consolidated infrastructure, and optimized software licensing, saving nearly $15M while increasing IT system performance and scalability.