Jorge Antonio Pérez

IT Product Manager

Bogotá, Bogota, Colombia

10+ Years Exp

Summary

Jorge is an IT Product Manager adept in agile methodologies such as SAFe, Scrum, and Kanban with a proven track record of managing and leading AI initiatives, successfully overseeing the development of over 10 POCs across various AI applications for marketing and sales. Jorge excels in stakeholder management, serving as the primary contact for AI-related projects and spearheading initiatives to streamline internal communication and processes, improving sync times and enhancing product adoption rates. He has extensive experience in project management, team leadership, and process optimization and is well-equipped to drive strategic initiatives and deliver impactful results in dynamic and challenging environments.

Technical Skills

Detailed View

Office

Microsoft Excel

Stakeholder Management

Software Development Life Cycle (SDLC)

Conflict Management

Product Management

Team Management

Agile Methodology

Atlassian

JIRA

SQL

SAFE

VSTS

Power BI

Other Skills

Aleman

English

Spanish

Work Experience

AI & Product Innovation Lead

247 Labs

Temporary | 11/12/2023 - Present

Remote | Colombia

Manage and coordinate the entire AI and Product innovation department.
Defined and maintained product roadmaps in collaboration with cross-functional teams, incorporating business goals, user feedback, and market trends. Ensured alignment of roadmap with company objectives and strategic direction.
Monitored industry trends, competitive landscape, and emerging technologies to inform product decisions and prioritize feature development. Conducted market research and gathered customer feedback to identify opportunities for product improvement and innovation.
Lead the AI team in developing over 10 POCs of different types of AI for marketing and sales purposes.
Serve as the main point of contact for all AI-related projects.

Product Manager

Anthology

Full Time | 11/01/2021 - 14/07/2023

Bogotá, Bogota, Colombia

Oversaw the product backlog, prioritizing features and tasks based on customer needs, stakeholder input, and development capacity. Conducted regular backlog grooming sessions to refine requirements and ensure clarity for the development team.
Articulated the product vision and strategy to internal teams, stakeholders, and customers through presentations, documentation, and regular updates. Acted as a bridge between business stakeholders and development teams to ensure alignment and understanding.
Worked closely with stakeholders from various departments, including marketing, sales, and customer support, to gather requirements, gather feedback, and address concerns.
Managed and coordinated several development teams to advance the Learn Ultra product.
Led 6 teams on over 15 new features from research to market, all with adoption rates over 60%.
Structured and led the proof of concept of a Latin America client engagement initiative, visiting over 7 clients within 10 days and increasing NPS by a full point on the engaged clients.
Led internal communication and process improvements, reducing sync time by an entire sprint between sales and product structures.

Assistant Director - Product Development

Bizagi SAS

Full Time | 26/01/2018 - 13/11/2020

Bogotá, Bogota, Colombia

Oversaw administrative processes of the engineering team, including budget control, monitoring Open-Source component usage, and knowledge management.
Planned and executed events to facilitate team communication and building, organizing approximately 18 speech events during the tenure.
Coordinated releases, including feature launches, bug fixes, and performance improvements. Worked with engineering teams to ensure product quality and conducted post-release analysis to measure the impact of new features and gather feedback for future iterations.
Spearheaded the implementation of centralized tech documentation repositories, streamlining information access, reducing friction between teams, and enhancing onboarding time and personnel mobility.
Led the redefinition and restructuring of Azure platform policies, resulting in sustained cost reduction of over £40,000 per month.

Product Manager

PappCorn SAS

Temporary | 26/10/2017 - 06/12/2017

Bogotá, Bogota, Colombia

Accompanied clients through their project’s journey, from ideation to delivery.
Consolidated and finished over six client projects, such as Guardian and Lulo Travel.
Contributed to improving PappCorn’s proprietary methodology for development and design teams.
Helped handle new clients and carry challenging projects to completion as a contractor.

Senior Quality Analyst

Rappi SAS

Full Time | 02/05/2016 - 28/04/2017

Bogotá, Bogota, Colombia

Led a 15-member multidisciplinary Quality Assurance team, transitioning from supervising Delivery Boys.
Designed and implemented an automated follow-up dashboard, alert system, and sanction scheme, effectively preventing fraud amounting to over 150 million Pesos weekly.
Analyzed operative performance and client satisfaction data to provide insights aimed at enhancing customer satisfaction and operational efficiency.
Achieved a 4% reduction in quality problems nationally and improved specific areas by over 30% through root cause analysis of incident reports.
Cultivated a collaborative environment within the Quality Assurance team, fostering personal and professional development among team members.

Demand Planning and Information Specialist

Coca-Cola FEMSA

Full Time | 23/07/2015 - 03/02/2016

Remote | LATAM

Reduced weekly shortages by 10% through the development of analytic tools to identify distributors at risk and manage and prevent shortages nationwide.
Facilitated collaboration between sales, marketing, and operations areas by developing a goal follow-up model for common indicators.

Portfolio Management Strategy Analyst

Refinancia SA

Full Time | 28/10/2014 - 11/06/2015

Remote | LATAM

Reduced the monthly deficit of the assigned portfolio from 40 to 9 million COP per month by using analytical tools to distribute dedicated resources more efficiently.

Quality Assurance and Project Coordinator

Boyden Global Executive Search

Full Time | 20/03/2014 - 03/07/2014

Remote | LATAM

Implemented the current computer security system and established preventive maintenance and computer security protocols.

Consulting Assistant

AXIA BG

Full Time | 19/05/2011 - 08/07/2011

Remote | LATAM

Responsible for the process analysis and documentation for the accounts of Fundación Corona and Ladrillera Sta. Fé.
Utilized problem-solving skills to identify inefficiencies and recommend improvements.

Process Technician

Health Regulation Commission CRES

Full Time | 26/08/2010 - 10/12/2010

Remote | LATAM

Updated master lists and managed document control in the company's magnetic databases.
Served as the administrator of the company website, ensuring accurate and up-to-date information.
Applied problem-solving skills to address data management and website administration challenges.