• Leading a series of AI workshops focused on Microsoft 365 and Copilot deployment, tailoring to meet the diverse needs of participants at various stages of their learning journey.
• Creating comprehensive workshop materials covering critical topics such as Introduction to Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing (NLP), Ethics in AI, and Emerging Trends in AI, along with practical applications of AI and Copilot in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Ensuring personalized learning by limiting workshop sizes to 8-10 participants, fostering an engaging and interactive environment.
• Conducting workshops in both in-person and online formats via Microsoft Teams and Cisco Webex, providing flexibility and accessibility to accommodate participants’ preferences.
• Implementing regular evaluations to gather feedback on participant needs and enhance the effectiveness of the workshops.
• Offering follow-up assistance to participants, including supplementary questions and exercises to reinforce learning outcomes and facilitate knowledge retention.
• Collaborating with senior leadership and key stakeholders to develop and launch global training initiatives, including cutting-edge modules and engaging digital content, while utilizing social media platforms.
• Establishing and maintaining automated workflows in SharePoint, optimizing operational efficiency and ensuring effective integration of document management and collaboration features.
• Managing the creation and distribution of compelling multimedia content across diverse digital channels, ensuring alignment with brand messaging and driving audience engagement.
• Leading the creation and development of a robust hosting platform, 'Club365', for clients, serving as an educational resource via SharePoint.
• Oversaw the development and curation of engaging multimedia content across multiple digital platforms, ensuring brand messaging consistency and enhancing audience engagement.
• Monitoring and tracking training participation, refining content and strategies to align with clients' OKRs (Objectives & Key Results).
• Optimizing internal content, processes, and strategies to effectively manage the ALX business pipeline in preparation for 2025 learning initiatives.
• Conceptualizing, developing, and launching various Artificial Intelligence courses, including Microsoft Copilot for Office 365 and Microsoft Edge, to expand the ALX training course catalog and drive new revenue.
• Designing AI features and functionalities for the AI Department, contributing to the development of "AVA," an AI bot focused on upskilling global clients through documents, QRGs, videos, and transcripts.
• Playing a key role in delivering high-quality webinars and online learning events for FTSE 500 clients (BDO, Affinity, JOIC, and the Guernsey Registry), resulting in a 26% increase in new business for ALX.
• Leveraging data analytics, reporting, KPIs, and visualization tools to streamline decision-making processes, reducing time by 30%.
• Being instrumental in designing and delivering product demonstrations for Viva Goals, Glint, and Engage to high-profile clients, generating new business for both Microsoft and ALX.

Client: Diageo

• Collaborated with Diageo SMEs, product owners, and key stakeholders to assess expectations and ensure alignment of the L&D strategy with business OKRs.
• Created and managed automated workflows in SharePoint, enhancing business processes and ensuring smooth integration of document management and collaboration tools.
• Supported and managed Microsoft Office 365 applications, fostering collaboration among teams via tools such as Teams, SharePoint, and OneDrive to enhance overall productivity and streamline workflows.
• Spearheaded the creation and management of engaging multimedia content across diverse digital platforms, ensuring consistency with brand messaging and enhancing audience engagement.
• Utilized the JIRA product suite to manage project deliverables, providing regular updates to stakeholders and maintaining project transparency.
• Engaged with product owners and senior management to identify risks, issues, and potential delays, implementing corrective actions to maintain delivery schedules.
• Directed cross-functional teams (CMG and Diageo) in resolving project challenges and ensuring adherence to timelines and goals.
• Achieved an average score of 4.72/5 for the end-to-end learner experience and 4.89/5 for presenter delivery during staff training across multiple product launches, targeting senior managers and C-suite executives.
• Identified and addressed operational issues during the product development lifecycle, streamlining processes through detailed diagrams and webinars, leading to a 30% time saving and a 433% increase in productivity.

• Developed and managed both face-to-face and virtual training programs to equip staff with the knowledge, skills, and confidence needed to effectively adopt and use new ERP systems and modular components.
• Built and maintained automated workflows in SharePoint, enhancing the efficiency of business processes and ensuring cohesive integration of document management and collaboration features.
• Provided management and support for Microsoft Office 365 applications, encouraging team collaboration through platforms like Teams, SharePoint, and OneDrive to elevate productivity and refine workflows.
• Managed the creation and strategic distribution of compelling multimedia content on various digital channels, maintaining alignment with brand messaging and elevating audience engagement.
• Devised and executed a communication strategy to support end-user engagement and adoption, effectively conveying technical and business information across all organizational levels.
• Created and authored digital content, including Quick Reference Guides (QRGs), procedure tables, user manuals, context-sensitive help, and high-quality presentations to enhance user understanding and system adoption.
• Advised business executives on instructional design, training strategy, project management, and the latest training methodologies to support the achievement of OKRs.
• Consolidated diverse learning materials into a unified resource using the Infor platform, employing L&D best practices to streamline knowledge sharing across the organization.
• Developed a global training matrix to integrate future business goals into employee performance targets, ensuring alignment with the newly implemented ERP system.

• Collaborated with various departments to conduct thorough Training Needs Analyses (TNA) by acquiring and analyzing digital behavior data.
• Designed and sustained automated workflows within SharePoint, streamlining business operations and facilitating seamless document management and collaboration functionalities.
• Led the development and management of engaging multimedia content across various digital platforms, ensuring alignment with brand messaging and boosting audience engagement.
• Provided administration and support for Microsoft Office 365 applications, facilitating team collaboration through tools like Teams, SharePoint, and OneDrive to improve productivity and refine workflows.
• Designed data-driven courses and customized learning paths for employees, aligning with organizational OKRs.
• Developed UX essentials to ensure seamless implementation of knowledge programs across the organization.
• Regularly briefed senior management on project progress, offering recommendations to mitigate potential risks and ensure successful implementation.
• Delivered virtual training to equip the workforce with the skills needed for continuity in remote environments, maintaining productivity.
• Assessed the effectiveness of L&D initiatives through surveys, interviews, and focus groups to measure impact and identify areas for improvement.
• Designed and implemented the "IT4ALL" training initiative to upskill frontline clinical staff with low IT acumen, specifically for the SCM (Sunrise Clinical Manager) system. Achieved high satisfaction ratings of 9.43/10 for the training experience and 9.7/10 for trainer performance during deployment, preventing staff attrition.
• Sourced, configured, and deployed a new Learning Management System (LMS) using Moodle, scaling digital content delivery to 8,000 clinical staff across five hospital sites. This resulted in a £25K reduction in administration costs by facilitating 1,571 self-service accounts with two-factor authentication at launch.
• Increased active user accounts on the Moodle platform to over 10,000 between August 2019 and January 2022, generating projected cost savings of £275K by January 2023.

• Developed innovative learning solutions by conducting training needs assessments, preparing course blueprints, and creating digital content tailored to learning objectives.
• Developed and supported automated workflows in SharePoint, improving business processes and enabling seamless integration of document management and collaborative capabilities.
• Established benchmarks and standards for key deliverables to guide instructional decision-making and ensure alignment with organizational goals.
• Managed and supported Microsoft Office 365 applications, promoting team collaboration through tools such as Teams, SharePoint, and OneDrive to improve productivity and optimize workflows.
• Facilitated the development and oversight of engaging multimedia content across diverse digital platforms, ensuring compliance with brand messaging and enhancing audience engagement.
• Identified opportunities to enhance training outcomes by implementing modernized training methodologies.
• Served as a trusted advisor in talent management frameworks, offering strategic recommendations to optimize learning and development initiatives.
• Streamlined knowledge and information sharing processes to improve efficiency and collaboration across teams.
• Developed Standard Operating Procedure (SOP) guides for digital content development, reducing development time by 30%.
• Managed and optimized LMS (Moodle) content to enhance learning experiences for global staff, customers, and partner organizations.
• Reduced proposal document preparation time from three days to 60 minutes by implementing a button-based automation sequence using script code and Office Suite automation tools.
• Created and delivered toolkits for managing and delivering webinars, contributing to a 20% increase in business revenue.

• Led global training strategies by conducting training gap analyses and developing talent matrices to align with organizational goals.
• Supervised and supported Microsoft Office 365 applications, promoting effective team collaboration via tools such as Teams, SharePoint, and OneDrive to enhance productivity and streamline processes.
• Supervised the development and management of engaging multimedia content across multiple digital platforms, ensuring consistency with brand messaging and boosting audience interaction.
• Provided strategic insights to guide sales teams on e-learning processes, enhancing their understanding of products and methodologies.
• Assessed the performance of existing software and infrastructure, recommending innovative solutions to improve operational efficiency.
• Fostered and maintained positive relationships with global suppliers in the e-learning industry to support business growth.
• Advised executive management on operational changes, both short-term tactical and long-term strategic, contributing to the business vision of achieving $100M in new revenue by 2020.
• Automated key administrative forms, resulting in a 30% increase in operational efficiency and data consistency.
• Managed the global rollout and upgrade of the Lectora v16 project for the Graphic Design (GD) team.
• Developed and delivered a sales enablement training program to enhance capacity in e-learning methodologies, product knowledge, and business communication skills.
• Led a time and motion study within the eLearning department, establishing baseline costs across three streams of content development, resulting in a 22% increase in operational efficiency and £45K in cost savings.

• Collaborated with senior management and stakeholders to design and develop global training interventions, draft e-learning content, and establish a hosting platform for learning materials.
• Oversaw the management and support of Microsoft Office 365 applications, facilitating collaboration among teams using Teams, SharePoint, and OneDrive to enhance productivity and optimize workflows.
• Directed the creation and administration of captivating multimedia content on various digital platforms, ensuring adherence to brand messaging and driving improved audience engagement.
• Maintained company-wide Microsoft certifications to secure licensing benefits and achieve organizational cost savings.
• Monitored training engagement to ensure alignment with learning goals and implemented strategies to streamline the planning and management of future programs.
• Updated program materials in response to changes in corporate objectives to maintain relevance and effectiveness.
• Conceptualized, developed, and executed a sales certification program, leading to capacity building for sales professionals and generating over £800K in additional revenue.
• Designed a role-specific competency framework with impactful workshops, e-learning courses, and training videos to upskill global staff, contributing to increased business revenues.
• Played a key role in delivering high-quality webinars and online training for clients, including BDO, Osborne Clarke, Simmons and Simmons, and other FTSE 500 companies.
• Leveraged data analytics, reporting, and visualization tools to enhance sales staff productivity.
• Developed macro-based reporting tools and dashboards using Excel, Power BI, and Power View, further improving sales staff efficiency.
• Applied the ADDIE methodology to design and develop MeetingZones' Intranet, enhancing the user experience for clients.

• Consulted with senior management and stakeholders to assess, design, and develop global training plans, strategies, and interventions for Jimmy Choo's new procurement system, impacting personnel across the UK and Europe.
• Oversaw the administration and support of Microsoft Office 365 applications, enhancing team collaboration through platforms like Teams, SharePoint, and OneDrive to boost productivity and streamline processes.
• Coordinated the development and management of engaging multimedia content on various digital platforms, ensuring adherence to brand messaging and improving audience engagement.
• Led the development of in-house digital content and evaluated all training interventions, ensuring that supporting materials were aligned with both current and future learning goals set by the business.
• Monitored the progress of feature and process development in collaboration with the Program Director and Product Development Team, ensuring alignment with training delivery and user experience improvements for UK and EU learners.
• Recommended enhancements to the procurement system to senior management, improving the user experience and reducing procurement processing time by 20%.
• Utilized the ADDIE methodology to guide the team in producing high-quality digital content, ensuring consistency with business objectives for the new procurement software.
• Conducted local and international workshops using Cisco WebEx TrainingCenter™ to deliver interactive learning sessions, achieving an estimated £25,000 in cost savings.
• Certified employee knowledge on the new procurement system through an online exam solution, Test Generator, automating administration and achieving a 100% pass rate with an average score of 87% across 153 trained staff.

• Collaborated with Microsoft Engineers, Software Developers, Testers, Product Managers, and Senior Management to design, build, implement, and evaluate the global training and onboarding strategy at 1E, aimed at enhancing business capabilities and boosting global sales.
• Administered and supported Microsoft Office 365 applications, enhancing team collaboration through tools like Teams, SharePoint, and OneDrive to boost productivity and streamline workflows.
• Oversaw the production and management of engaging multimedia content across diverse digital channels, ensuring it aligned with brand messaging and fostered audience engagement.
• Led the assessment, design, development, and implementation of a new onboarding program, reducing onboarding-to-first-sale time from four months to six weeks, improving onboarding satisfaction to 8.5/10, and achieving a recommendation score of 9/10. This contributed to a 6% reduction in staff turnover.
• Facilitated global product knowledge transfer sessions with Product Managers and Subject Matter Experts (SMEs) to develop and upskill new and existing personnel, resulting in a 26% increase in customer engagement sales.
• Delivered high-quality training services globally, including executive dialogues, simulations, case studies, and action learning sessions, ensuring measurable value for both individuals and teams.
• Utilized industry-specific software to develop eLearning materials for key learning groups globally, including partners and resellers, extending learning resources to external enterprises where necessary.
• Managed Microsoft staff certifications across the organization, helping 1E achieve Microsoft Gold Partner GL IT Efficiency status and secure £400K in software licenses.
• Aligned the Learning and Development (L&D) department processes with industry standards, leading 1E to acquire the Learning Performance Institute (LPI) accreditation in 2011 and 2012.

• Provided thought leadership to senior management, ensuring the delivery of Learning and Development (L&D) solutions aligned with business objectives. Responsibilities included training delivery, needs analysis, technical support, risk identification, corrective actions, and the design, management, and logistics of onboarding and educating 100 to 300 tradesmen monthly across the UK.
• Led the successful migration of 125 staff in 55 offices from Microsoft CRM v3 to CRM Dynamics, utilizing both face-to-face and virtual training solutions through Cisco Webex TrainingCenter.
• Developed and implemented a national training strategy and schedule of events for 7,300 UK employees, offering training in software systems such as Microsoft Office Suite, Windows OS, business continuity systems (BizFlow, Web-Based Scope Tool, ROKFlow BPR, ROK Maintenance, and COINS), available in person, virtually, or via eCourses on the Rok Plc SharePoint platform.
• Conducted comprehensive training needs analysis (TNA) and post-course evaluations using a competency framework, including return on investment (ROI) assessments. Within the first six months, trained over 2,200 staff across various systems, resulting in a cost saving of £57K.
• Managed a team of 10 digital champions and spearheaded a unique mobile training project, the first of its kind in the UK construction industry, training 2,250 employees across 72 offices using a converted single-decker bus as a mobile training suite. The project was delivered on time and within budget, with course evaluations achieving 92% experience scores and 90% trainer scores. Coordinated with IT to upgrade learner terminals during the training sessions.

• Advised Senior Management and IT teams on Learning and Development (L&D) strategies to enhance the skills, knowledge, and competencies of over 5,000 site-based employees across Northampton and Corby, as well as 400 geographically dispersed Area Sales Managers (ASMs) across the UK. Focused on Avon-specific systems (e.g., AS400), business processes, Microsoft Office, and acted as 1st line technical support. Also contributed to the design, development, and implementation of leadership and development programs through the HR/L&D function.
• Administered Microsoft Office 365 applications, enabling effective collaboration among teams using tools like Teams, SharePoint, and OneDrive to enhance productivity and streamline operational workflows.
• Developed and implemented new strategies to simplify training processes using accelerated learning methodologies, reducing the time to competence from months to weeks. This allowed ASMs to acquire essential knowledge with minimal impact on their daily responsibilities, resulting in a 2-point rise in confidence ratings, a 32% reduction in order data errors, and a 43% increase in order efficiency.
• Designed and deployed a national onboarding program for all ASMs joining the organization, ensuring streamlined integration and quicker adoption of necessary skills.
• Re-engineered business process interactions, enabling the National Awards team to complete critical activities in hours rather than days by developing VBA Macros to automate processes.
• Collaborated with the HR team and Operations Director of the Manufacturing Division to design an exit training program for 475 employees impacted by the closure of the Northampton manufacturing plant. This program provided IT skills training and job fair opportunities, leading to 89% of affected employees securing new positions with local businesses. Received the "Heart of Avon" award for dedication and service to the project.