• Led compliance with global data privacy regulations, including GDPR, CCPA, and regional laws across EMEA, APAC, and ALAC, ensuring rigorous protection of sensitive user data.
• Served as the primary liaison with law enforcement and government agencies, delivering precise and timely responses to data disclosure requests while mitigating legal and privacy risks.
• Critically reviewed and interpreted subpoenas, court orders, and search warrants, ensuring alignment with international legal standards and internal privacy policies.
• Conducted thorough vendor due diligence to ensure compliance with global privacy regulations and law enforcement requirements.
• Led comprehensive privacy reviews and assessments of new and existing products to ensure adherence to global data protection laws and company policies.
• Collaborated with legal, privacy, and security teams to manage and escalate complex cross-border cases, providing expert guidance on data privacy implications.
• Responded to emergency and exigent requests with urgency and accuracy, balancing operational needs with strict legal compliance.
• Maintained meticulous records of all data requests and actions, supporting audits, transparency reporting, and internal governance initiatives.
• Conducted rigorous due diligence on law enforcement agencies and departments by reviewing their data access requests, verifying legal basis and jurisdictional compliance, and ensuring all engagements align with GDPR, CCPA, and organizational privacy policies to safeguard personal data.
• Drove process improvements and policy updates to enhance privacy practices and regulatory adherence.
• Mentored and trained team members on privacy protocols, legal analysis, and case management to ensure consistent, high-quality operations.
• Conducted product privacy reviews to assess data flows, identify risks, and ensure compliance with GDPR, CCPA, and privacy-by-design principles.
• Reviewed AI systems to assess data usage, mitigate privacy risks, and ensure compliance with GDPR, CCPA, and ethical AI guidelines.
• Communicated effectively with cross-functional teams to manage sensitive, high-priority escalations, safeguarding organizational and user data.

Role: Multilingual Customer Service & Trust and Safety Specialist

Duration: November 2019-February 2020

• Investigated and mitigated fraudulent activities, scams, and safety issues on the platform, identifying suspicious trends to protect user data and platform integrity.
• Handled GDPR-related cases, ensuring compliance with data privacy regulations while educating users on secure platform usage.
• Reviewed high-volume queues and proactively identified potential risks, taking decisive actions to prevent data misuse and security incidents.
• Managed complex customer complaints and escalations, maintaining a positive user experience while safeguarding sensitive information.
• Conducted proactive outreach via calls, email, and other channels to mitigate online fraud and enforce trust and safety policies.
• Documented investigations comprehensively, maintaining accurate and secure records to support audits, compliance reporting, and internal governance.
• Delivered high-level, multilingual support to users worldwide, combining privacy awareness with customer service excellence.

Role: Multilingual Tax & Legal Customer Support-Airbnb

Duration: August 2019-November 2019

• Handled GDPR cases globally under the Tax & Legal department, ensuring strict compliance with data privacy regulations and organizational policies.
• Identified, assessed, and escalated potential privacy or compliance issues to maintain data protection standards.
• Served as the first point of contact for customer complaints, resolving concerns while safeguarding sensitive information and adhering to confidentiality laws.
• Delivered high-quality customer service to the worldwide community via email and phone, creating a positive user experience while maintaining compliance with Airbnb policies.
• Managed and maintained accurate databases through meticulous data entry, supporting internal audits, reporting, and regulatory compliance.
• Ensured adherence to GDPR, confidentiality laws, and internal policies in all interactions and processes.
• Provided guidance to users on secure data handling and privacy best practices, fostering awareness and trust.

Role: Cx Multilingual Specialist-Airbnb

Duration: February 2019-July 2019

• Ensured accurate processing and handling of sensitive customer information, maintaining strict adherence to data privacy and confidentiality standards.
• Managed records of transactions and orders meticulously, supporting audit readiness and compliance with internal policies.
• Oversaw inventory control, verifying goods and supplies against invoices to maintain accurate data and reduce operational discrepancies.
• Implemented structured stock management processes, including receiving, checking, storage, and sorting, ensuring traceability and accountability.
• Delivered high-quality customer service while educating staff and peers on proper handling of personal and sensitive data.
• Operated transaction systems with accuracy, balancing cash and reconciling daily financial records to maintain secure and compliant operations.
• Assisted in process improvements to enhance operational efficiency and data integrity.

• Maintained strict adherence to confidentiality and data handling standards while managing customer information and transactions.
• Ensured accurate record-keeping of orders, inventory, and financial transactions to support internal audits and compliance reporting.
• Oversaw inventory management, including verification of goods against invoices, storage, and sorting, ensuring accountability and traceability.
• Operated point-of-sale systems and reconciled cash accurately, safeguarding sensitive financial data and maintaining operational compliance.
• Delivered high-quality customer service while applying privacy-conscious practices in all customer interactions.
• Implemented structured processes for data integrity and operational efficiency, supporting overall governance and risk mitigation.
• Ensured compliance with health, safety, and internal operational standards, demonstrating attention to regulatory adherence.

• Ensured accurate handling and protection of sensitive customer and business data across marketing, sales, operations, and digital channels, adhering to GDPR and confidentiality standards.
• Managed customer interactions and digital presence on social media platforms (Facebook, Foursquare), ensuring secure handling of personal data and compliance with privacy regulations.
• Conducted detailed product, market, and customer data analysis, ensuring responsible use of personal information to inform campaigns.
• Maintained meticulous records of invoices, purchase orders, financial transactions, and retail processes, supporting audits, transparency reporting, and regulatory compliance.
• Oversaw stock management and inventory control, including receiving, checking, sorting products, and tracking data to ensure traceability and accuracy.
• Assisted in accounts payable/receivable, payroll, and procurement processes, safeguarding confidential employee and company information.
• Developed, executed, and monitored retail marketing campaigns, documenting activities to ensure process transparency and accountability.
• Defined and monitored campaign effectiveness, adjusting strategies based on data-driven insights.
• Delivered high-quality customer service in fast-paced retail environments, attending to client needs while protecting sensitive information.
• Managed customer complaints and conflicts in a privacy-conscious manner, ensuring positive client experiences.
• Educated customers on products and services while safeguarding their personal data during interactions.

Achievements:

• Implemented all retail marketing activities in the store from scratch, ensuring proper documentation and compliance in all processes.
• Increased store sales revenue by 3000% in 6 months through structured marketing campaigns, using data-driven insights while maintaining privacy and confidentiality standards.

• "Sustainable Marketing as a Competitive Advantage in Organizations" – Presented at the ENANGRAD Congress, Rio Grande do Sul, Brazil, October 2012.