Data Analyst

• Utilized SQL to query diverse data sources and employed visualization tools to create reports, ensuring data integrity and trustworthiness for constructing corporate KPIs.
• Identified key insights for company products through data analysis, contributing to informed decision-making.
• Automated reports, data extraction, and alerts to facilitate timely responses to changes impacting decision-making.
• Defined data alerts to detect outliers affecting product performance, enhancing proactive issue identification.
• Developed reports using spreadsheets and automated functions, streamlining data analysis processes.
• Generated data analysis to support decision-making, identifying patterns, links, and trends on a large scale.
• Implemented the first quality indicator for sales closures, enhancing the overall assessment of sales performance.
• Recognized as the best analyst of the year by La Haus's CTO, highlighting outstanding contributions and expertise.
• Corrected data sources from social media campaigns, improving the accuracy and reliability of campaign-related data.
• Enhanced product adoption through opportunity detection and health indicator measurement, contributing to increased user engagement.
• Created dashboards with key performance indicators (KPIs), providing stakeholders with valuable insights at a glance.
• Established the company's first data mart, creating a centralized repository for organized and accessible data storage.
  
  

Product Manager

• Led the definition of the company's payment strategy and processes, ensuring alignment with organizational objectives.
• Provided comprehensive support for internal and external users, fostering a seamless experience with the product and associated processes.
• Facilitated integration between the product and internal departments, effectively reducing information silos and enhancing cross-functional collaboration.
• Defined and monitored key product indicators and objectives, contributing to strategic decision-making processes.
• Managed an agile team, promoting efficient collaboration and ensuring the successful execution of tasks and projects.
• Optimized the payment system by migrating its infrastructure to microservices, resulting in increased sales scalability and broader coverage to serve a larger customer base.
• Shaped the strategic vision of the product, positioning it as the company's primary checkout, and outlined the mission, vision, and objectives for the product and team.
• Oversaw integrations with third parties, ensuring seamless connectivity and interoperability.
• Engaged in decision-making processes to drive product development and business initiatives.
• Defined user stories using agile methodologies, facilitating a structured and iterative approach to product development.
• Elevated the team's performance by monitoring key indicators, including the number of PQRS (Product Quality, Reliability, and Support) issues.
• Achieved a significant reduction in product-related issues from 71% to 1.2% of total transactions within the first 6 months. This was accomplished by prioritizing resolutions based on analysis of the most frequent cases, effort, and impact in the team's technical backlog.
• Collaborated cross-functionally with sales, marketing, and support teams to successfully launch products on time and within budget.
• Consulted with buyers to assess projected demand for products and services, contributing valuable insights to strategic planning efforts.

• Generated reports and visualized data using Tableau, providing comprehensive insights for informed decision-making.
• Conducted data extraction ETLs using Pentaho, ensuring efficient and accurate data processing.
• Managed the Tableau server and its services, optimizing performance and accessibility for users.
• Trained teams in Tableau and SQL at various operational levels, enhancing overall data literacy within the organization.
• Automated 100% of the company's reporting processes, improving efficiency and reducing manual efforts.
• Led the migration of on-premises services to the cloud (AWS), resulting in a 60% reduction in infrastructure costs within the first year.
• Updated sources feeding the organization's first predictive model, achieving a 90% accuracy rate and enhancing predictive capabilities.
• Established the foundation for the company's data governance, ensuring data integrity, security, and compliance.

• Created comprehensive reports and visualizations using Tableau, facilitating data-driven decision-making.
• Led the migration of Tigo Millicom's dashboards from QlikView, Qlik Sense, MigraStrategy, and Excel to Tableau.
• Formulated and established data requirements, ensuring accurate and relevant insights for the organization.
• Functioned as the sole Tableau developer on the project, delivering high-quality solutions within the contracted time frame.
• Successfully migrated complex reports from the sales direction and customer retention, enhancing data accessibility.
• Played a key role in stabilizing the visualization project, ensuring smooth and reliable performance.
• Demonstrated effective task and deadline management, ensuring timely completion of project milestones.
• Controlled and monitored information, maintaining data accuracy and integrity throughout the migration process.
• Coordinated and planned meetings to align project goals and foster effective communication within the team.

• Provided pre-sales support for BI projects by conducting demos and delivering excellent client service.
• Developed efficient data extractions and preparations for visualizations in Tableau Prep.
• Managed and serviced corporate clients, ensuring their needs were met effectively.
• Earned a promotion to a strategic level, handling the company's most important clients and traveling to different cities in the country.
• Successfully delivered projects with 0% claims for warranties related to the delivered projects, showcasing reliability and quality.
• Played a key role in the migration project of Tigo's BI to a data-driven governance methodology, involving an investment of around 1 million USD.
• Directed the implementation of new business intelligence tools, including selecting appropriate solutions and aiding in corresponding onboarding processes.

• Presented company reports, ensuring effective communication of key insights to stakeholders.
• Developed queries for data manipulation, enhancing the efficiency of data processing and analysis.
• Conducted training sessions for end users to ensure proper utilization of BI tools and reports.
• Aligned expectations with the business on requested data projects, facilitating clear communication and understanding.
• Optimized the company's reporting process, streamlining workflows and improving overall efficiency.
• Pioneered the development of the first BI model for the cooperative, bringing data-driven insights to the organization.
• Wrote system specifications, corresponding technical documentation, and prepared technical reports for reference.
• Prepared comprehensive system user manuals to facilitate understanding and usage across the organization.