• Participating in new data center construction projects for hyperscalers, telecoms, ISPs, and e-commerce, focusing on procurement, cooling systems, and design aspects.
• Designing and architecting network infrastructure solutions customized for hyperscalers, telecoms, ISPs, and e-commerce, prioritizing scalability, reliability, and security.
• Performing security assessments of network infrastructure, identifying vulnerabilities, and implementing security measures to safeguard against cyber threats.

• Oversaw network monitoring tools and processes, ensuring comprehensive coverage and timely backups using Solarwinds.
• Swiftly addressed network incidents within set SLAs.
• Held primary responsibility for BCM Group's network infrastructure and Firewall Services as the key IT stakeholder.
• Maintained an active presence on the 24x7 on-call roster for immediate support.
• Prioritized maximizing network uptime and optimizing performance.
• Managed Cloud-based network resources, including Virtual Machines, Fortigate Firewall, Application Gateway, and VPN.
• Applied expertise in network technologies such as TCP/IP, BGP, OSPF, IPSec, and SSL VPN to support network operations.

• Maintained, operated, and optimized the Google global network, including backbone, data center, public cloud, and Edge/CDN.
• Implemented security solutions such as Firewall, ZTNA, and VPN.
• Built and maintained a security system for the network infrastructure.
• Collaborated with ISPs for device and carrier selection, performing testing and verification.
• Administered networking and security infrastructure, including Cisco, Juniper, and Fortinet devices.
• Replaced and upgraded network equipment like Cisco, Juniper, and Fortinet.
• Identified and analyzed fiber issues using OTDR/LSPM/VFL.
• Updated and recorded activities in the relevant IT Ticket Management System.
• Worked with TCP/IP and routing protocols (OSPF and BGP) for both internal and external networks and used automation tools like workflows.

Role: Network Scaling

Duration: September 2020-April 2022

• Supported a multi-vendor, SDN-based IPv4/v6 network, encompassing both wired and wireless connectivity.
• Identified, defined, and updated operational requirements to incorporate technology into Operations through collaboration with Engineering, Architecture, and Developers.
• Troubleshoot networking, routing, and interconnectivity issues, including the resolution of network device configurations and low-level application interactions.
• Supported AWS cloud Enterprise Customers.
• Worked with TCP/IP and routing protocols (OSPF and BGP) for both internal and external networks and utilized automation tools such as Ansible and Python.
• Completed customer requests using the Remedy trouble ticketing system and project management workflows.
• Participated in the migration, basic configuration, and rollout of new or upgraded hardware.
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Python (Programming Language), Network Switches, Data Centers, Open Shortest Path First (OSPF), Routing, Internet Protocol Suite (TCP/IP), Border Gateway Protocol (BGP), Firewalls, Troubleshooting, Virtual Private Network (VPN), Network Engineering, Cloud Computing, Networking.

Role: Data Center Engineer

Duration: June 2020-September 2020

• Skilled in troubleshooting network installations and configurations for switches, routers, hosts, power shelves, and servers.
• Addressed cable issues, including fiber optics, using fiber test equipment like Power Meter, Fiber Cleaner, and OTDR.
• Installed and expanded network and data center infrastructure.
• Resolved data center facility issues with an 80% success rate.
• Diagnosed and repaired data center and network hardware.
• Executed server upgrades, rebuilds, and scheduled maintenance tasks.
• Collaborated with third-party vendors and contractors.
• Ensured the team enhanced operational efficiency by identifying and developing SLAs, metrics, monitors, procedures, tools, and documentation.
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Network Switches, Data Centers, Troubleshooting, Networking.

• Achieved 85% of marketing goals as a telesales executive.
• Provided telephone and email support to Panda Power customers with an 85% accuracy in problem-solving and sales closing, all in a timely manner.
• Regularly updated customers about new offers and promotions through proactive phone calls.
• Generated new leads and business in various markets through a combination of direct sales calls and digital marketing efforts.
• Ensured the team consistently met weekly targets, achieving a success rate of 70%.

• Enhanced information accessibility within the company by 85% through network and information system management.
• Managed Firewall and Azure Cloud to facilitate user access.
• Configured VLANs, VTP, and Ether channels to optimize the network.
• Set up inter-VLAN routing on layer 3 switches.
• Addressed networking, routing, and interconnectivity issues, including troubleshooting network device configurations and interactions at the TCP/IP, DNS, DHCP, and Layer 2/3 levels.
• Installed printers, computers, and network systems, providing application support with an 80% accuracy rate.
• Offered LAN support to the network.
• Administratively established permissions for SharePoint sites.
• Implemented Data Loss Prevention and Azure Information Protection.
• Collaborated with the IT team members to resolve local server issues.
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Network Switches, Open Shortest Path First (OSPF), Routing, Internet Protocol Suite (TCP/IP), Border Gateway Protocol (BGP), Firewalls, Troubleshooting, Virtual Private Network (VPN), Network Engineering, Cloud Computing, Networking.

• Installed and maintained the company's computer system and networks, greatly facilitating information sharing.
• Conducted upgrades and backups of Cisco router configuration files using a TFTP server.
• Designed Layer 2 networks, including switches and VLANs.
• Collaborated with TCP/IP and routing protocols (OSPF and BGP) for both internal and external networks, utilizing automation tools like Ansible and Python.
• Skilled in troubleshooting complex LAN/WAN infrastructure.
• Installed anti-virus programs and performed virus removal for customers.
• Worked closely with IT team members to enhance troubleshooting skills and situation analysis.
• Implemented new hardware and software solutions within the company to improve workflow.
• Provided support for Local Area Networks (LANs).
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Network Switches, Open Shortest Path First (OSPF), Routing, Internet Protocol Suite (TCP/IP), Border Gateway Protocol (BGP), Firewalls, Troubleshooting, Virtual Private Network (VPN), Network Engineering, Cloud Computing, Networking.

• Optimized and monitored the performance of the assigned branch's hardware and software.
• Assisted the network manager in installing, configuring, and administering Windows Servers 2000/2003, Active Directory, FTP, DNS, DHCP, and TFTP in various LAN and WAN environments.
• Conducted remote desktop troubleshooting.
• Installed, configured, and maintained Windows desktop hardware and software.
• Provided Daily maintenance, monitoring and support of the IT server and systems infrastructure.
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Network Switches, Open Shortest Path First (OSPF), Routing, Internet Protocol Suite (TCP/IP), Border Gateway Protocol (BGP), Firewalls, Troubleshooting, Virtual Private Network (VPN), Network Engineering, Networking.

• Installed and maintained data center devices such as servers, routers, switches, and cables, including fiber optics cables, along with organizational software, achieving a 75% efficiency level.
• Skilled in troubleshooting cable issues, including problems with fiber optics, using fiber test equipment like Power Meters and Fiber Cleaners, and resolving copper cable problems.
• Skilled in troubleshooting network devices, like switches and routers, by consoling into them to address and rectify issues.
• Managed workflows, issues, and priorities, categorized by severity level, through a ticketing system, successfully resolving most issues with an 80% accuracy rate.
• Managed inventory to boost demand by 65%.
• Installed and configured new and existing systems to meet standards, executing system upgrades that had a 70% positive impact on the company's performance.
• Set up new version software and performed updates.
• Conducted hardware and software troubleshooting with a high success rate of 90%.
• Skills: VLAN, Dynamic Host Configuration Protocol (DHCP), Cisco Systems Products, Network Switches, Data Centers, Troubleshooting, Networking.

• Virtual Private Cloud (VPC) Peering.
• Traffic and Network Migration/Capacity Upgrade and Server Rack Upgrade.
• Network Support Integration with Border Network.
• Optical Projects like DWDM Build and Optical Return Loss Balancing.
• Online Expert Medical Diagnosis System with Artificial Intelligence.
• Blockchain: The Future of a True Cashless Society.